Privacy Policy — Ratchada

1. Introduction

Ratchada ("we", "us", "our") is a legal practice registered in Bangkok, Thailand. We take the privacy of our clients and website visitors seriously. This policy explains what personal data we collect, why we collect it, how it is used, and what rights you have in relation to it.

If you have questions about how we handle your information, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

Contact information: name, email address, phone number
Estate-related information you share during consultations
Identity documents provided in connection with legal instructions
Correspondence and records of communication
Website usage data collected through cookies (see Cookie Policy)

We collect data when you submit the contact form on our website, attend a consultation, instruct us on a legal matter, or communicate with us by email or phone.

3. Legal Basis and Purpose

We process personal data under the following legal bases as provided by Thailand's Personal Data Protection Act B.E. 2562 (PDPA):

Contractual necessity — to provide legal services you have requested
Legitimate interest — to manage our client relationships and improve our services
Consent — for marketing communications (you may withdraw at any time)
Legal obligation — where required by Thai law or court order

4. Data Retention

Client legal files are retained for a minimum of 10 years after matter completion, in line with professional standards for legal practices in Thailand. Contact enquiries that do not result in an instruction are retained for 12 months. Website analytics data is retained for 26 months.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data in the following limited circumstances:

With courts, land departments, banks, or other official bodies as required to carry out legal instructions
With professional advisors (e.g. notaries, translators) engaged on your matter
With website analytics providers (Google Analytics) using anonymised data
Where required by Thai law or court order

6. Data Protection Measures

We protect personal data using appropriate technical and organisational measures:

Encrypted email communication available on request
Secure physical file storage with restricted staff access
Password-protected digital records
Staff trained on data handling obligations under PDPA
Internal review of data practices conducted annually

7. Cookies

Our website uses cookies to understand how visitors use our pages. We use essential cookies (required for the site to function) and optional analytics cookies. Please see our Cookie Policy for full details and to manage your preferences.

8. Your Rights

Under Thailand's PDPA, you have the following rights regarding your personal data:

Access — request a copy of the data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — request deletion of data, subject to legal retention requirements
Portability — receive your data in a structured, commonly used format
Objection — object to processing based on legitimate interest
Withdrawal of consent — withdraw consent at any time where consent is the legal basis

To exercise any right, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may link to external resources. We are not responsible for the privacy practices of third-party websites and recommend you review their policies separately.

10. Children's Privacy

Our services are intended for adults (18 and over). We do not knowingly collect personal data from persons under 18 without parental or guardian consent.

11. Policy Updates

We may update this policy from time to time. We will post the revised policy on this page and update the "last updated" date above. Continued use of our website following changes constitutes acceptance of the revised policy.

12. Contact

Data Controller: Ratchada
Address: 91 Charoen Nakhon Road, Khlong San, Bangkok 10600
Email: [email protected]
Phone: +66 2 617 4938

You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your data has been handled improperly.